IntelliRoll® warrants its products against material defects. If you believe your IntelliRoll product is defective, send a digital photo of the defect to CustomerCare@IntelliRoll.com with subject “material defect”. A team member will get back to you with a decision within 72 business hours.
Due to the expansive nature of EPP foam during manufacturing, slight
variations in surface uniformity may occur. These expected variations are
normal and do not constitute a material defect.
Material defects are limited to structural non-conformities that substantially
prevent the product from operating or functioning as designed according to